These Terms of Service set out the agreement between you and QEERROO TRANS LLC. QEERROO TRANS LLC is a shuttle and worker transit dispatch company that plans routes, dispatches drivers, tracks vehicles, coordinates charters, keeps compliance records and coordinates fleet maintenance for Phoenix area work sites. The developer and operator named in these terms is Qeerroo Transit, the trading identity used by QEERROO TRANS LLC for its website and dispatch desk. The company is located at 2020 N 32ND St APT 213, Phoenix, AZ 85008-2956, United States (US). By visiting this website, submitting a request or booking a service, you agree to these terms. Please read them carefully and contact the dispatch desk if anything is unclear.
1. Acceptance of These Terms
By accessing this website, requesting a route, booking a charter or using any service offered by QEERROO TRANS LLC, you confirm that you have read, understood and agreed to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use the website or the services. If you accept these terms on behalf of an organization, you represent that you have the authority to bind that organization, and the words you and your will refer to that organization where the context requires.
These terms apply together with any signed service agreement between you and QEERROO TRANS LLC. If a signed agreement conflicts with these terms, the signed agreement controls for the services it covers. Our Privacy Policy also forms part of your relationship with us and explains how we handle personal information.
2. Services Provided
QEERROO TRANS LLC provides shuttle and worker transit dispatch services. These services include shuttle route planning, driver dispatch and scheduling, live vehicle tracking, charter and event transit, compliance and DOT records, and fleet maintenance coordination. We provide these services from our dispatch desk and through equipment installed in our fleet.
We may add, change or retire specific services over time. Descriptions on this website are provided for general information and do not replace the written scope agreed with a partner. Where a service depends on a third party, such as mapping data or a telematics network, we work to keep the service available but cannot guarantee uninterrupted operation of a third party system.
3. Eligibility and Authority
You must be at least eighteen years of age and legally able to enter into a contract to use our website or book our services. If you act for a business or another organization, you must have the authority to accept these terms on that organization behalf and to make decisions about routes, riders and payments.
You agree to provide accurate and current information when you contact us, request a route or manage a transit program. You are responsible for keeping your account details and contact information up to date so that we can reach you about service matters.
4. Bookings and Route Requests
A request submitted through this website or by email is an invitation to begin a conversation, not a confirmed booking. A booking becomes binding when we confirm it in writing, provide a schedule or issue a run sheet that identifies the route, the service dates and the vehicles involved. Until confirmation, we may decline a request, propose different timing or ask for more information.
When you request a route, you are responsible for the accuracy of the pickup and drop locations, the shift windows, the expected rider counts and any special instructions. Inaccurate information can affect safety, timing and cost, and we may adjust a plan or an estimate when the facts change.
5. Scheduling and Service Windows
Our published service windows begin with a first service and end with a last service. Scheduled times are targets that we work hard to meet, but they can be affected by traffic, weather, road closures, vehicle defects, rider delays, security procedures and events beyond our control. When a disruption occurs, a dispatcher will adjust the plan and inform the affected partner as soon as practical.
Charter services are scheduled around the load in and load out windows agreed with the partner. We may stage vehicles ahead of a scheduled movement to protect the program. If a partner changes a charter window, we may need to reallocate vehicles and drivers, and this may change the cost.
6. Fees, Invoicing and Payment
Fees for our services are set out in the quote or agreement provided to a partner. Fees may be based on a fixed route rate, an hourly rate, a vehicle day rate or a combination of these, depending on the service. Unless we agree otherwise in writing, invoices are due within the period stated on the invoice.
Fees may change when the scope of work changes, when service windows expand, when additional vehicles are required or when conditions outside the original plan require extra time. We will communicate a material change before it is applied where practical. Late payments may result in a pause of service or in the charges permitted by applicable law.
Unless stated otherwise, fees do not include taxes or third party charges that may apply. You are responsible for any tax that arises from the services, other than taxes based on our own income.
7. Cancellations and Changes
A partner may cancel or change a confirmed service by contacting the dispatch desk. Because vehicles and drivers are reserved for confirmed work, a cancellation or a late change may carry a charge that reflects the resources already committed. The applicable notice period and charge are stated in the quote or agreement.
We may cancel or reschedule a service when safety, weather, mechanical failure or a legal restriction makes the service unsafe or impossible. In that case we will work with the partner to arrange a replacement where we can and will not charge for the service that we could not provide.
8. Passenger Responsibilities
Riders are expected to follow the instructions of the driver, to be ready at the assigned stop at the scheduled time and to treat other riders, the driver and the vehicle with respect. Seat belts and any posted safety rules must be followed. Eating, smoking, alcohol and unlawful substances are not permitted in our vehicles.
A rider who damages a vehicle, interferes with the driver or endangers other people may be removed from service, and the partner may be responsible for repair costs caused by that conduct. We may refuse to carry a person who poses a safety risk or who is not on an authorized manifest where one applies.
9. Driver Assignment and Substitution
We assign drivers based on qualifications, endorsements, availability and hours of service. A partner may not direct a driver to operate outside our safety rules or outside legal limits. We may substitute a driver or a vehicle when needed to keep service running or to protect safety, and we will inform the partner where the change is material.
Our drivers remain under our direction as to how the work is performed. A partner may share route instructions and site procedures, but the driver remains responsible for the safe operation of the vehicle and for compliance with transportation law.
10. Vehicles and Tracking
Our vehicles are equipped with tracking and telematics equipment that reports location, speed and basic engine health. We use this data to operate routes, to provide arrival estimates and to detect mechanical issues. Tracking data is handled as described in our Privacy Policy, and access is limited to trained staff.
When a vehicle is taken out of service for maintenance, we coordinate a replacement that meets the requirements of the route where one is available. A defect that affects safety keeps a vehicle out of service until the defect is resolved and the repair is documented.
11. Compliance and Safety
We operate our fleet and dispatch desk in line with applicable transportation and workplace safety rules. We maintain driver qualification files, hours of service records, inspection records and program documentation. We cooperate with lawful inspections and provide records to regulators when required.
Safety takes priority over schedule. A decision to delay, reroute or cancel service for safety reasons is final at the level of the dispatcher and the driver. We document the reasons for such decisions so that partners and regulators can review them later.
12. Partner Obligations
A partner that arranges transit under these terms agrees to provide accurate route and rider information, to maintain a safe and lawful pickup location, to designate a contact who can make decisions during service and to follow the site procedures it shares with us. A partner also agrees to use our services only for lawful purposes and to comply with the transportation and employment rules that apply to its own operations.
Where a partner provides access to a secure site, the partner is responsible for arranging permits and access passes needed for our vehicles and drivers. Where the partner collects information from riders, the partner is responsible for providing its own privacy notice to those riders.
13. Acceptable Use of the Website
You agree to use this website in a lawful and reasonable manner. You will not attempt to gain unauthorized access to the website or its systems, will not interfere with its normal operation, will not introduce malicious code and will not use automated tools to scrape or overload the site. You will not misrepresent your identity or your authority to act for an organization.
We may suspend or block access to the website if we detect abusive behavior, a security threat or a violation of these terms. Where possible, we will give notice and a chance to correct the problem.
14. Intellectual Property
This website, including its text, layout, graphics, route board design, code and other content, is owned by or licensed to QEERROO TRANS LLC and is protected by intellectual property law. You may view the website and print or save pages for your own business use. You may not copy, modify, republish or distribute our content for commercial purposes without our written permission.
Our name, trade identity and any associated logos belong to QEERROO TRANS LLC. Nothing in these terms grants you a right to use our marks except as needed to refer to our services in an accurate and non misleading way.
15. Third Party Services
Some parts of our website or our operations may rely on third party services, such as mapping, hosting, email delivery or telematics networks. Those services are provided under the terms of their own providers, and we are not responsible for their content or their practices. Where a third party service fails or changes, we will work to restore our service using reasonable efforts.
Links from our website to other websites are provided for convenience. A link does not mean that we endorse the linked site or accept responsibility for it.
16. Disclaimer of Warranties
To the fullest extent permitted by law, our website and its content are provided as available and without warranties of any kind, whether express or implied. We do not warrant that the website will be uninterrupted, error free or free of harmful components, or that the information on it is complete or current at all times.
Transit services are provided with the skill and care expected of a professional dispatch company, but we cannot promise that a route will never be affected by traffic, weather, mechanical failure or other events beyond our control. Nothing in these terms excludes a warranty or a right that cannot lawfully be excluded.
17. Limitation of Liability
To the fullest extent permitted by law, QEERROO TRANS LLC will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost business or loss of data, arising out of or related to the website or the services. Where liability cannot be excluded, our total liability for a claim related to a service will not exceed the fees paid for that service in the period in which the claim arose, unless a written agreement states otherwise.
We do not limit liability for death or personal injury caused by our negligence, for fraud, or for any other matter that the law does not allow us to limit. Some regions do not allow certain limitations, so a limitation in these terms may not apply to you in full.
18. Indemnification
You agree to indemnify and hold QEERROO TRANS LLC, its officers, employees and partners harmless from claims, losses, liabilities and reasonable expenses that arise from your breach of these terms, your misuse of the website, your inaccurate route or rider information, or your violation of the law or the rights of another party.
We will notify you of a claim that we seek to have indemnified and will allow you to participate in the defense where appropriate. We may also choose to take over the defense with counsel of our own choosing.
19. Termination and Suspension
We may suspend or end access to the website or to a service if you breach these terms, if a partner fails to pay for service, if safety or legal concerns require it, or if we discontinue a service. Where practical, we will give notice and an opportunity to resolve the issue.
You may stop using the website at any time and may end a service in line with the notice and cancellation terms in your agreement. Provisions that by their nature should survive termination, such as intellectual property, liability, indemnity and governing law, will continue to apply.
20. Governing Law and Disputes
These terms are governed by the laws of the State of Arizona in the United States, without regard to conflict of law rules. Subject to any mandatory rule that gives you a different forum, disputes arising from these terms or from the services will be brought in the state or federal courts located in Maricopa County, Arizona.
Before starting a formal proceeding, we ask that you contact the dispatch desk so that we can try to resolve the matter directly and in good faith. Many issues can be settled quickly with a clear conversation and the relevant records.
21. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, our operations or the law. When we make a material change, we will update the effective date at the top of this page and, where appropriate, provide a more prominent notice. Your continued use of the website or the services after an update means that you accept the revised terms.
If you do not agree with a change, you may stop using the website and contact us to discuss the effect on any active service. The terms in force at the time of a confirmed booking will apply to that booking unless a later change is required by law.
22. Contact Information
If you have questions about these Terms of Service, please contact the dispatch desk. We will review your message and respond within a reasonable period.
Company: QEERROO TRANS LLC
Developer and operator name: Qeerroo Transit
Address: 2020 N 32ND St APT 213, Phoenix, AZ 85008-2956, United States (US)
Email: dispatch@qeerrootransit.buzz
Phone: +12096908975
We appreciate the trust that partners and riders place in QEERROO TRANS LLC and we work every day to earn it through reliable service and honest dealing.